Dispatches From The Geeks

News and Announcements from the MCS Systems Group

Reminder: Migration of svn.mcs.anl.gov / trac.mcs.anl.gov

We will be migrating services of svn.mcs.anl.gov and trac.mcs.anl.gov today from 13:00 to 15:00 CST. Services provided by these two hosts may experience outages during this window.

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Written by Craig Stacey

November 6, 2017 at 12:40 pm

Posted in Uncategorized

Request Tracker is back online

As of 11:45 RT (request Tracker) is back online and should be stable.

Thank you for your patience during the outage. If you see anything out of the ordinary please contact the CELS help desk by sending mail to help@cels.an.gov

Thanks

Written by Adam Max Trefonides

November 6, 2017 at 11:58 am

Posted in Uncategorized

Reminder: Server Outage: Request Tracker (RT)

On Monday November 6th from 9AM until approximately 12Noon, we will be performing maintenance on the system that provides RT RequestTracker services. No RT tickets will be delivered between 9AM and Noon.
This will affect all of the RT queues managed by CELS Systems, including the following: support@alcf.anl.gov
purchase@mcs.anl.gov
mg-rast@mcs.anl.gov

Mail sent to those addresses (and any others on the RT server) will be queued up and should be delivered once the service is re-enabled.
This does *not* affect the CELS Support address: help@cels.anl.gov mail to that address is handled by ServiceNow, not RT. No mail should be lost.
We will update the blog and twitter feed when the work is complete. We expect that the work will not take the entire time in the maintenance window, so you may see tickets generated before the end of the outage window.

In the unlikely event that we encounter unexpected issues and need more time we will post updates to the twitter feed and the blog.

Dispatches From The Geeks: https://mcssys.wordpress.com/

Twitter: @mcssys

If you have questions please send e-mail to help@cels.anl.gov

Thanks

Max Trefonides

Written by Adam Max Trefonides

November 3, 2017 at 2:18 pm

Posted in Uncategorized

Migration of svn.mcs.anl.gov / trac.mcs.anl.gov

A maintenance window for migrating the services hosted by svn.mcs.anl.gov and trac.mcs.anl.gov to a new host is scheduled for Monday, 2017-11-06 from 13:00 to 15:00 Central time.

During that time, services provided by svn.mcs.anl.gov and trac.mcs.anl.gov may become temporarily unavailable.

If you are a user of these services, and have time during that window to help validate the migration, please let us know.

If this poses an undue inconvenience, let us know, we can reschedule as necessary.

Written by Craig Stacey

November 3, 2017 at 1:28 pm

Posted in Uncategorized

Server Outage: Request Tracker (RT)

On Monday November 6th from 9AM until approximately 12Noon, we will be performing maintenance on the system that provides RT RequestTracker services. No RT tickets will be delivered between 9AM and Noon.
This will affect all of the RT queues managed by CELS Systems, including the following: support@alcf.anl.gov
purchase@mcs.anl.gov
mg-rast@mcs.anl.gov

Mail sent to those addresses (and any others on the RT server) will be queued up and should be delivered once the service is re-enabled.
This does *not* affect the CELS Support address: help@cels.anl.gov mail to that address is handled by ServiceNow, not RT. No mail should be lost.
We will update the blog and twitter feed when the work is complete. We expect that the work will not take the entire time in the maintenance window, so you may see tickets generated before the end of the outage window.

In the unlikely event that we encounter unexpected issues and need more time we will post updates to the twitter feed and the blog.

Dispatches From The Geeks: https://mcssys.wordpress.com/

Twitter: @mcssys

If you have questions please send e-mail to help@cels.anl.gov

Thanks

Max Trefonides

Written by Adam Max Trefonides

October 31, 2017 at 3:57 pm

Posted in Uncategorized

GitLab maintenance Thursday, 2017-10-26 from 12:00 to 13:00

A maintenance window of our GitLab services has been planned for Thursday 2017-10-26 from 12:00 to 13:00 CDT in order to update the software.

GitLab services provided by gitlab.cels.anl.gov and xgitlab.cels.anl.gov will be unavailable during maintenance.

Service is expected to be restored by 13:00, and may be available sooner than that.

If this window poses undue inconvenience please let us know, we can reschedule if needed.

Written by Craig Stacey

October 25, 2017 at 9:40 am

Posted in Uncategorized

Unexpected server outage has been fixed

All systems that were affected are back in service. Two of our login severs also had unexpected outages, login1.mcs.anl.go and login2.mcs.anl.gov they are back online now as well.

Thanks for your patience.

Written by Craig Stacey

October 1, 2017 at 5:44 pm

Posted in Uncategorized

Unexpected Service outage

One of the systems involved in account management is unexpected down. We are investigating the issue. As far as I can ascertain this should only effect a users’ ability to make changes to their settings in accounts.mcs.anl.gov. logins to our systems seem to be unaffected. Please alert us at help@cels.anl.gov if you have an issue logging in to some service that you were recently able to log into.\\\

Thanks

Written by Craig Stacey

October 1, 2017 at 2:43 pm

Posted in Uncategorized

Monthly GitLab maintenance, Today 12:00 – 13:00 CDT

A maintenance window of our GitLab services has been planned for today from 12:00 to 13:00 CDT in order to update the software.

GitLab services provided by gitlab.cels.anl.gov and xgitlab.cels.anl.gov will be unavailable during maintenance.

Service is expected to be restored by 13:00, and may be available sooner than that.

If this window poses undue inconvenience please let us know, we can reschedule if needed.

– CELS Systems

Written by Craig Stacey

September 27, 2017 at 9:36 am

Posted in Uncategorized

WordPress upgrade complete, mailman service restored

The wordpress upgrade announced yesterday was completed by 9, however, there were some wrinkles that we needed to iron out and service was fully stable by 9:30 this morning.

Shortly thereafter our mailing list server had an issue that required a reboot. As such some mail to mailing lists will have been delayed. Service has been restored as of 10 this morning.

Thank you, and sorry for any inconvenience.

Written by Craig Stacey

September 20, 2017 at 10:10 am

Posted in Uncategorized