Dispatches From The Geeks

News and Announcements from the MCS Systems Group

Archive for the ‘Uncategorized’ Category

New Help Desk Operation Procedures

Hi, everybody.

Due to staffing changes and space constraints, we’re going to be making some changes to the concept of the “Help Desk” for CELS.

First up, we need to convert the existing location into a regular office. That’s happening this afternoon (September 17). With the loss of that location as a help desk, I’d like to take the opportunity to shift how we’re handling front line support. But let’s talk about what’s not changing.

As always, the first line of support is sending an e-mail to help@cels.anl.gov, nothing is changing there. Another process that’s not changing is phone support, so if you can’t e-mail or it’s urgent, you can continue to call us at 630-252-6813 during our regular support hours.

But that brings up the first in the list of the things that are changing, which are our regular support hours. Our new hire, Tim Livolsi, will be joining us on September 24th. He’ll be splitting his time between user support and systems administration. We’re excited to bring him on, and effective October 1, we’ll be going back to regular hours of 9AM-11:30, and 1PM-5PM for our staffed help phone hours.

The next change will be how you get in-person support. When you call or e-mail us, we’ll try to help remotely where we can. If it requires an in-person visit, we’ll set up a time with you to come visit and help (including right away). And in the cases where you need to visit us, we’ll set up a time we can work with you in our interaction area.

“What’s that?” I can hear you collectively asking yourselves. The Systems Interaction Area is that area with the black sofa and chairs just inside the main entrance to the building, across the atrium. We’ve converted the adjacent workspace into a more interactive spot we can sit with you and your computer to work on issues. But our goal is to move to a more virtualized than physical help desk so we can to better make use of our resources.

Of course, as always, if you need a walk-up spot for help, you can use the BIS Service Desk over by the west entrance of 240. If they can fix it for you, they will, and if they can’t, they’ll escalate to the CELS Systems team, where we’ll take care of you.

If you have questions about this, please let me know.

Thanks!

Craig

Advertisements

Written by Craig Stacey

September 17, 2018 at 11:55 am

Posted in Uncategorized

COMPLETED GitLab maintenance window

Maintenance of our GitLab services has been completed. Please let us know if you encounter any issues by emailing help@cels.anl.gov

Merge request code review should be working properly again.

– CELS Systems

Written by Craig Stacey

September 10, 2018 at 5:30 pm

Posted in Uncategorized

STARTING GitLab maintenance window

Beginning work to update our GitLab services at https://gitlab.cels.anl.gov and https://xgitlab.cels.anl.gov

Services will be disrupted during this maintenance window.

Service is expected to be restored by 18:00 CDT and may be available sooner than that.

We will send a followup email upon completion of the work.

– CELS Systems

Written by Craig Stacey

September 10, 2018 at 5:02 pm

Posted in Uncategorized

GitLab off-schedule maintenance Today @ 17:00 CDT

In order to resolve the issue with merge requests on GitLab we will be updating to a later release starting today (2018-09-10) at 17:00 CDT.

Maintenance is scheduled for 17:00 to 18:00, and service may be restored sooner than that.

– CELS Systems

Written by Craig Stacey

September 10, 2018 at 11:23 am

Posted in Uncategorized

Issue with CELS GitLab instances

We have been notified of an issue affecting the CELS GitLab instances that impacts the ability to view changes when reviewing a merge request.

We have opened an issue with the gitlab-ce project, and others have reported the same issue. We are hopeful that we will be able to update to a later release where the bug has been fixed sometime Monday.

A work-around, identified by one of our customers, is to use the ‘branch compare’ feature of GitLab to compare the branches to merge; to use the feature:

1. Select ‘Repository’ in the left-hand menu
2. Select ‘Compare’
3. Choose the two branches you want to merge to view the diff

From the command line, you can also use:

git diff origin/destination_branch origin/source_branch

Where ‘origin’ is the name of your remote (origin is the default, ‘git remote’ to view names of your remotes) and destination_branch is the name of the branch you wish to merge changes from source_branch into.

Please let us know if you have any questions by emailing help@cels.anl.gov

– CELS Systems

Written by Craig Stacey

September 7, 2018 at 11:11 am

Posted in Uncategorized

COMPLETED GitLab maintenance window

Maintenance of our GitLab services has been completed. Please let us know if you encounter any issues by emailing help@cels.anl.gov

– CELS Systems

Written by Craig Stacey

September 5, 2018 at 12:26 pm

Posted in Uncategorized

STARTING GitLab maintenance window

Beginning work to update our GitLab services at https://gitlab.cels.anl.gov and https://xgitlab.cels.anl.gov

Services will be disrupted during this maintenance window.

Service is expected to be restored by 13:00 CDT and may be available sooner than that.

We will send a followup email upon completion of the work.

– CELS Systems

Written by Craig Stacey

September 5, 2018 at 12:00 pm

Posted in Uncategorized

Maintenance window Confluence service Monday 2018-08-06 17:00 – 18:00

A maintenance window for the Confluence service hosted at https://collab.cels.anl.gov has been scheduled for Monday 2018-08-06 from 17:00 to 18:00 CDT.

Confluence service will be disrupted during this window. If this poses undue inconvenience, please let us know and we will reschedule.

Service is expected to be restored by 18:00 and may be available prior to that.

– CELS Systems

Written by Craig Stacey

August 2, 2018 at 11:22 am

Posted in Uncategorized

Network Outage on second floor

The wired network on the east side of the second floor of building 240 experienced an outage this afternoon at approximately 2:30 due to a switch malfunction. This also affected VOIP phones in the area. The switch was rebooted and things should be back to normal.

Craig

Written by Craig Stacey

August 1, 2018 at 2:42 pm

Posted in Uncategorized

Maintenance window for GitLab services, Wednesday 2018-07-25

A maintenance window of our GitLab services has been planned for Wednesday 2018-07-25 from 12:00 to 13:00 in order to update the software.

GitLab services provided by gitlab.cels.anl.gov and xgitlab.cels.anl.gov will be unavailable during maintenance.

Service is expected to be restored by 13:00, and may be available sooner than that.

If this window poses undue inconvenience please let us know, we can reschedule if needed.

– CELS Systems

Written by Craig Stacey

July 23, 2018 at 2:41 pm

Posted in Uncategorized