Dispatches From The Geeks

News and Announcements from the MCS Systems Group

MCS Systems User Satisfaction Survey

Hey, gang.Communication is an important thing. Without it, we’d all just be a bunch of meat sticks making random noises and gestures at each other. A part of communication that’s important to any service organization is feedback. Sometimes, that feedback is immediate and candid, sometimes it’s given given after the fact, and sometimes it’s solicited. While the focus of this post is on soliciting feedback, I really do hope everyone knows you do not need to wait for some survey or visit to offer input and ideas. We’re your Systems Group. When my door is open, which is generally the case, I’m an available set of ears. If you’ve got ideas for improvements, if you’ve got praise for someone, if you’ve got a complaint about someone, or you just want to talk about what we’re doing, I’m always willing and happy to talk. So, please, consider the lines of communication always open. I was going to make some joke about TCP ports and stateful connections, but that’s a sad kind of geeky.Anyway, it’s a new calendar year, we’re in our new building, and John Tesh hasn’t turned into a giant lizard and started terrorizing Tokyo, so it seems a good time to solicit some feedback. Over the coming months, I’m going to be visiting with many of you looking for your opinions and ideas, but I’d like to get a general sense of things, too. Many years back, we did a user satisfaction survey with the division. It proved to be useful information to have, so I’d like to do it again.At your leisure, please visit the survey (hosted at surveymonkey.com): http://www.surveymonkey.com/s/6CWNRWJ. It’s just 10 questions, and the survey is open until COB on Friday, January 29. Your answers are as anonymous as you want them to be – no IP addresses are collected, and no identifying information is asked. Unfiltered feedback is what I want.It’s been a while since we’ve done one of these things, and it’s something we should do more often. At least annually, I think. In any case, I’ll talk about the results in February.Thanks!

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Written by Craig Stacey

January 16, 2010 at 1:43 am

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