Dispatches From The Geeks

News and Announcements from the MCS Systems Group

Issue Tracking

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The Systems Group provides an Issue Tracking service.  We run Request Tracker (currently version 3.8).

As a user, every e-mail you send to systems@mcs.anl.gov (or other support addresses maintained by the Systems Group) generates a trouble ticket, with a unique number for tracking and resolving the issue.

As a customer, you can request a queue on the RT server.  This will provide a web interface for you and your group to track trouble tickets, and an e-mail address users can use to report issues.  You can also get reports from the system to track metrics on your tickets.

If you would like to set up a ticket queue, fill out this form.

Written by Craig Stacey

March 22, 2013 at 8:33 pm

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