Dispatches From The Geeks

News and Announcements from the MCS Systems Group

Help Desk

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The Systems Group provides Help Desk services for supported divisions.  These services include:

  • Password assistance for CELS users, including password resets.
  • Provisioning access to resources such as the Argonne VPN.
  • Maintaining a pool of loaner equipment including laptops, projectors, printers, wireless modems.
  • Deploying desktops and laptops.
  • Cellecting and Preparing equipment for Excess.

These services are provided via a number of avenues:

  • E-Mail: systems@mcs.anl.gov
  • Phone: 630-252-6813
  • In Person: Building 240, 2E15

Some desktop support issues are handled remotely, while others are handled by in-person visits to the desk where required.

Written by Craig Stacey

March 22, 2013 at 8:51 pm

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