Dispatches From The Geeks

News and Announcements from the MCS Systems Group

CIS Maintenance Weekend 5/16-5/18, 2014

Please see the announcement from CIS on their maintenance activities this weekend.

WHAT ARE WE DOING?

Argonne’s quarterly IT maintenance weekend is scheduled for Friday, May 16, thru Sunday, May 18. Expect that any laboratory network and core IT services may be effected during the weekend.

Specifically:

· Voice mail will be unavailable from 5 to 7 p.m., Friday, May 16. During this time, voice mail messages will not be received nor will they be retrievable.

· Inside Argonne, the main Argonne Website, Inside Argonne Blogs, Web applications and a few business applications will be unavailable from 7 p.m. to midnight on Friday, May 16.

· SharePoint will be unavailable from 8 a.m. to noon on Saturday, May 17.

· Authentication to Cloud applications such as BOX, Dayforce and Service Now will be unavailable from 10 a.m. to noon on Saturday, May 17.

· All business applications will be unavailable during the overnight hours from Saturday, May 17 to Sunday, May 18.

· CIS will perform verification of IT services on Sunday, May 18 to ensure all services are functioning for business hours on Monday, May 19.

WHEN WILL THIS OCCUR?

May 16th, 2014, 5:00 p.m. thru May 18th , 2014, ~5:00 p.m. We expect the maintenance to be complete Sunday morning and will then be followed by a verification process after which an “all clear” message will be sent.

WHAT IS THE EFFECT ON YOU?

Unless there is an unforeseen issue with the upgrades, you should not be affected outside of the maintenance window.

FOR MORE INFORMATION

Report issues with services after the maintenance is complete to the CIS Service Desk at ext. 2-9999 option 2.

Written by Craig Stacey

May 16, 2014 at 3:26 pm

Posted in Uncategorized

Update: Outlook Web App Issues Resolved

CIS reports the issues are resolved.

The connection issues with OWA have subsided and CIS is looking into the root cause. Please contact the CIS Service Desk at 2-9999 option 2 if you’re still experiencing issues.

Craig

From: cels-systems-announce-bounces@lists.anl.gov [mailto:cels-systems-announce-bounces@lists.anl.gov] On Behalf Of Stacey, Craig J.
Sent: Tuesday, May 13, 2014 10:27 AM
To: cels-systems-announce@lists.anl.gov
Subject: [Systems Announce] Outlook Web App Issues

Please see the below announcement from CIS.

IT Admins,

CIS is experiencing connectivity issues with Outlook OWA. We are working to resolve these issues and will provide an update when more information becomes available.

Written by Craig Stacey

May 13, 2014 at 11:35 am

Posted in Uncategorized

Outlook Web App Issues

Please see the below announcement from CIS.

IT Admins,

CIS is experiencing connectivity issues with Outlook OWA. We are working to resolve these issues and will provide an update when more information becomes available.

Written by Craig Stacey

May 13, 2014 at 10:27 am

Posted in Uncategorized

Systems Announce RESOLVED: Primary database server offline

We’ve brought the database server back online, and restarted all the related services.

We are investigating the cause of the outage and will have details soon.

We regret the inconvenience.

Happy Mother’s Day.

Written by Craig Stacey

May 11, 2014 at 11:19 am

Posted in Uncategorized

Primary database server offline

Our primary database server has gone offline and this is affecting our ticketing system, WordPress installations and other web applications. We are working on the issue and will announce when things are back.

Written by Craig Stacey

May 11, 2014 at 9:03 am

Posted in Uncategorized

Maintenance on MCS Compute Servers / Emptying Sandbox

Hi All,

Over the next several business days, we will be performing maintenance on the following MCS compute servers with an outage window expected from 9am to 3pm.

Wednesday, May 7th:
crank.mcs.anl.gov
steamroller.mcs.anl.gov

Thursday, May 8th:
grind.mcs.anl.gov
churn.mcs.anl.gov

Friday, May 9th:
trounce.mcs.anl.gov
octagon.mcs.anl.gov

Monday, May 12th:
vanquish.mcs.anl.gov
thrash.mcs.anl.gov

Tuesday, May 13th:
octopus.mcs.anl.gov

During this maintenance window we will be resizing the disk partitions, and reinstalling the operating system (Ubuntu Precise) with the latest patches.

**Important**
During this maintenance window we will be permanently deleting all items in the /sandbox filesystem.
Please ensure you have retrieved any needed data from /sandbox prior to the start of this maintenance. Your data will not be recoverable if it is deleted during this process.

thanks!

John Roberts
Argonne National Laboratory
Desktop/Network Support
MCS/CLS/LCF
jeroberts@anl.gov

Written by Craig Stacey

May 5, 2014 at 2:43 pm

Posted in Uncategorized

Be diligent in protecting your account, data, and equipment.

Hey, just a reminder that this audit (mentioned previously here: http://mcssys.wordpress.com/2014/04/03/be-diligent-in-protecting-your-account-data-and-equipment/) is happening. We always expect you to be on your guard, so this is just a friendly reminder to pay extra attention.

Thanks!

Written by Craig Stacey

April 30, 2014 at 3:56 pm

Posted in Uncategorized

Resolved: Experiencing issues with Dayforce 4/27 (RESOLVED)

Received the following from CIS:

Dayforce reports that the issues we have reported have been resolved.

Thank you,

Jack

Written by Craig Stacey

April 27, 2014 at 3:57 pm

Posted in Uncategorized

Experiencing issues with Dayforce 4/27

In case you’re having issues with dayforce:

After scheduled Dayforce maintenance today we have noticed intermittent issues with trying to connect or manage reports:

a) Users login and sit at the attached screen with the greenbar showing Dayforce/HCM loading, but it never connects.

Killing the browser and then re-logging in to a new browser instance we are able to login successfully

b) Logging in as manager and could not load employees. Trying again seems to work.

We have opened a ticket with dayforce support and have created a parent incident in our ticketing system- INC0013605. We currently do not have any reports of issues by Argonne employees.

We will keep you updated to the status as we learn more.

Jack

_________________________

Argonne National Laboratory

Jack Schmidt

IT Process Manager/Service Manager

CIS Service Management

630-252-1533

Written by Craig Stacey

April 27, 2014 at 2:45 pm

Posted in Uncategorized

Maintenance on MCS Computer Servers / Emptying Sandbox

Hi all,

Our compute servers are due for some maintenance and reconfiguring. We’re going to start this process by doing a single one, and based on that decide the schedule for the rest. Pay special attention – /sandbox will not be preserved. This maintenance will also become a quarterly thing on our compute servers, including the resetting of scratch space such as /sandbox. We’ll warn you beforehand, of course, but try to keep this in mind. What follows is the announcement you’ll see for these maintenance activities going forward.

On Tuesday 29th, from 9am to 3pm, we will be performing maintenance on the following MCS compute servers: crush.mcs.anl.gov

During this maintenance window we will be resizing the disk partitions, and reinstalling the operating system (Ubuntu Precise) with the latest patches.

**Important**
During this maintenance window we will be permanently deleting all items in the /sandbox filesystem.
Please ensure you have retrieved any needed data from /sandbox prior to the start of this maintenance. Your data will not be recoverable if it is deleted during this process.

Written by Craig Stacey

April 25, 2014 at 9:55 am

Posted in Uncategorized

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